Terms and Conditions

We reserve the right to alter these terms and conditions as per the needs of the business


Payment is due for all bookings once the job has been fulfilled. We shall issue an invoice at the completion of the job and ask payment is made within 5 days. For regular visits/walks please pay weekly.

Payment for your booking can be made either via bank transfer or by cash. If you wish to pay via bank transfer, you will find payment details on our invoice. Or we can provide these as needed.

Deposits and Cancellations

We do not require a deposit, nor do we charge for cancellations, however, please remember we are a small business and rely on your bookings to keep the business afloat and healthy. Should you wish to alter or cancel you booking please allow us a minimum of 2 days notice. We are happy to change bookings where possible.

Dog walking and pet visits

We reserve the right to refuse any animal which we deem as unfit and unwell into our care, and/ or any animal which would put the health of other animals present at risk, without further seeking veterinary advice.
Should your pet become unwell while in our care, we reserve the right to seek veterinary advice as we deem necessary to ensure the health and welfare of your pet.
We require all customers to complete our Pet records form which will be issued to you prior to the start of your booking, for dogs please ensure we have your permission to walk off lead.


If required by you, we will keep keys to your property for the purposes of access to your pet.  The keys will be labelled with your pet name, NOT your house address/your name, these keys will be kept in a locked cabinet.  We will maintain records of ownership of these keys as required.

 In the event of loss of keys while in our care, we will advise you, and our insurance will cover the cost of changing your locks.

Liability Insurance

We have full liability insurance, details are available on request

Privacy Notice

At Pens Pets we do not keep any electronic data information, the Pet Records we hold are all paper based and are kept in a locked cabinet. The information we hold is simply for our own use and to enable us to look after your pets, we do not share this information with any other organisations. Should you wish to view your record at any time please ask and we can arrange for you to do so.



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